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Kairuruku Tūao Awhina | Supported Volunteering Coordinator

OrganisationKaitūao o te Taitonga | Volunteer South
Area, CityDunedin
Advert referenceSVC
Contact personLeisa de Klerk
Contact website and/or email

[email protected]

Contact telephone0273198852
Permanent/temporaryFixed term up to 6 months
Full/part timePart time
Closing date for applications17-10-2021




Our Supported Volunteering Programme has been an active service for improving mental wellbeing through volunteering connections in the community for 26 years. The programme provides coordination of the service, education about the benefits of volunteering for mental wellbeing to the wider community and the networking and collaboration with other mental health providers and volunteer-involving organisations to establish volunteering pathways for those who struggle with mental wellbeing.

The purpose of this role will be to review, evaluate and develop the SVP as well as provide support for existing clients. The review will include a re-design of our service model and a revamp of appropriate systems for the service to operate effectively and evaluation measures



Responsibility  Expected Outcome
Programme coordinationThe coordination of the Supported Volunteering Programme will have a future-focused, dynamic, innovative approach that has a focus on mental wellness including an understanding of the impacts of trauma, discrimination and social exclusion and builds on peoples capabilities. This will be done by:

●    Holding responsibility for the SVP by delivering the contract and meeting the vision of Volunteer South

●    Building on the current programme to provide a stronger, supportive, holistic, non-clinical and person-centred supported volunteering programme

●    Support planning and coordination including growth and development

●    Proactively advocate for the place of Supported Volunteering in volunteering and the community and adopt a strategic, big picture view for the programme

Programme developmentThe Supported Volunteering Programme will be developed and changed as flexibly as possible to adapt to rising challenges and needs in the community. This will be done by:

●    Re-designing and developing an evidence based service which takes account of evaluative data to provide continuous quality improvement

●    Developing a project plan of options of peer support models to better support and encourage people to volunteer while working through mental wellbeing challenges

●    To establish constructive ways of working with volunteers who wish to have support and manage deliverables according to the contract

●    Support the self-referral process in new and innovative ways that enable the SDHB contract to be fully realised

●    Explore options for volunteer organisations to have buddy or volunteer role coaching options

●    Developing new ways of reaching target audience to increase visibility of the programme to both potential volunteers and referrers

●    Designing, plan, guide and control facilitated workshops or training on mental wellbeing for the voluntary sector and the supported volunteering programme

●    Establishing new ways of working with, supporting and partnering with other agencies to increase visibility of the programme

CommunicationThe Supported Volunteering Coordinator will be a professional, engaged and motivated communicator on all aspects of the SVP. This will be done by:

●    Maintaining regular contact with volunteers in the programme in innovative, professional ways and to act as an advocate if needed

●    Maintaining regular contact with community organisations engaging volunteers

●    Liaising with and maintain regular contact with participant’s support worker or referrer

●    Ensuring a working space that is open and honest to ensure transparent relationships across the community and ensuring equity of access for people with mental wellness needs

Diversity & InclusionDiversity and Inclusion within SVP will be at the forefront of all practice, models and support for all participants. This will be done by:

●    Working well and respectfully within Te Tiriti and mana whenua traditional practices and expertise to provide a fully dynamic and diverse programme that incorporates all members of our community

●    Furthering the development of the supported volunteering programme and associated plans that recognises and promotes diversity and inclusion in line with Volunteer South policies and procedures

●    To monitor and evaluate the accessibility of the programme ensuring it is accessible for people with differing mental wellness concerns, including people with longer term and more complex wellness needs

Reporting & AccountabilitySVP is a well run and highly documented programme to enable evaluation, growth, progress and support for the wider community and accountability. This will be done by:

●    Completing and submiting to your Menetia a monthly report for the Board of Trustees which includes statistical data of programme performance

●    Supporting the Volunteer South team to complete quarterly reports to our contractors

●    Creating volunteer files and reporting through the Volunteer South database and maintaining accurate and confidential records of all programme participants in line with the Privacy Act

●    Meeting fortnightly with the Menetia of the Ōtepoti tari | Dunedin office

●    Ensuring the programme is reviewed and evaluated as a part of the fixed-term contract.

Health & SafetySVP follows all health and safety measures, guidelines and procedures to ensure the safety of all involved in the work of SVP and all participants. This will be done by:

●    Working within Volunteer South Health and Safety guidelines

●    Upholding and maintaining confidentiality of client information

GeneralThe Supported Volunteering Coordinator will be an active participate in Volunteer South activities and supportive of the organisation on the whole. This will be done by, and not limited to, the following:

●    Willingly undertake other projects and tasks in order to be a positive contributor to the overall success and wellbeing of the VS team.


Reporting to:

●    Volunteer South – Dunedin, Clutha and Waitaki Manager



●    Volunteer South – Dunedin, Clutha and Waitaki Manager

●    Leadership Team

●    Volunteer South Board of Trustees

●    Volunteer South team members

●    Volunteer South volunteers

●    Volunteer Centre Network Aotearoa

●    Volunteering New Zealand

●    Volunteer-Involving Organisation and Community group (VIO) members

●    Leaders of Volunteers network Dunedin



●    Ministry of Health

●    Southern District Health Board

●    Ministry of Social Development

●    Grant funders

●    Mental Health providers and advocates

●    Mental Health support networks

●    Wider VIOs and volunteer-involving events

●    GPs, HIPs and other healthcare professionals

●    Clients family members and support people




Skills and Experience

·        An understanding of the principles and practice of volunteering and mahi aroha demonstrated by appropriate qualifications and/or experience

·        Demonstrated awareness, sensitivity and commitment to Te Tiriti o Waitangi, mahi and tohu aroha and our mana whenua

·        Professional and comprehensive experience in mental wellbeing support or advocacy and the range and extent of mental health concerns of people who will access the programme

·        A sound understanding of programme development, evaluation and best practice – and the ability to write effectively within the mental wellbeing sector

·        Demonstrated organisational and administrative ability using Google drive and CRM databases, or the willingness to learn

·        Highly developed communication and interpersonal skills including skilful professional writing

·        Experience in making written and oral presentations to a wide variety of audiences, including those who struggle with learning

·        Experience working as a volunteer or with a volunteer-involving organisation

·        Experience working with people from a wide range of cultures, ages and backgrounds

·        Experience of working safely and health and safety within the workplace

·        Experience and understanding of the Privacy Act and how this relates to the workspace

·        Effective networking, negotiating, consulting and facilitation skills

·        Demonstrated problem solving expertise

·        Ability to focus on quality, evaluation methods, continuous improvement and excellence.

Personal qualities

·        Comfortable with Te Tiriti o Waitangi practices and mahi aroha

·        A “can do” positive attitude, especially around change and flexibility

·        Empathy and ability to relate well to people from all walks of life

·        Sensitivity and understanding of personal information and how this relates to clients

·        Ability to think strategically and be able to see the big picture and future for both the clients and the programme

·        An understanding of the structure and roles within the voluntary sector

·        Highly motivated and organised

·        Understanding of and ability to calculate and take measured risks

·        A natural ability to empower and enable others to achieve their full potential


·        Level 4 Health and Wellbeing Certificate (minimum)

·        BA or BSc in related field (preferred) or training in a related health or social care profession


·        Relevant tertiary qualification

·        Network and connections in the mental health provider community

·        Full or restricted drivers licence

·        Significant contribution to volunteering or the voluntary sector




●    Aptitude for and enjoyment of working with and supporting people to achieve the best of the circumstances and challenges that they find themselves in. A person who believes in the best of people and is enthusiastic about encouragement of personal goals.

●    A person with a sense of humour, is professional and speaks from a place of peace and whakaaio in creating an environment and programme where people feel supported to be themselves and realise their potential.

●    The agility to respond to day-to-day tasks as well as abrupt challenging circumstances, using the appropriate and innovative technology to better support people to remain engaged in their volunteering.

●    An outstanding relationship builder – an astute, genuine and sincere approach is taken to promote and increase the visibility of Tūao Awhina | Supported Volunteering in the community by building networks and positive working relationships.

●    A positive motivator with the highest levels of personal integrity across multiple platforms and audiences; contributing to a positive environment in the Volunteer South tari | office as well as the wider regionwide team.

●    Alignment to and buy in to Volunteer South values – a positive and engaged member of the team.


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